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Travelocity
We here at Travelocity believe that you deserve great travel experiences. That's why we created our own Travelocity Customer Bill of Rights and realigned our entire organization so that our products, policies and employees protect them. It's on the foundation of this work, strengthened by our commitment to continually get better at what we do, that we offer the Travelocity Guarantee. The Travelocity Guarantee is our seal on your traveler rights, a promise to our customers that we'll do our utmost to take care of you - that when you book with Travelocity, 'you'll never roam alone.' This promise extends to your entire trip experience; it even includes a low price guarantee to assure that you're getting a great deal for the travel you want.
Details

Travelocity Customer Bill of Rights

  • Travelocity Customer Bill of Rights: 4

    You have the right to a straightforward presentation of your options.


    We want you to choose the options that best suit you. If a hotel has rooms available, we won't lead you to believe that the hotel is sold out. We also won't subject you to impossible terms and conditions that make an offer hollow.
  • Travelocity Customer Bill of Rights: 5

    You have the right to find what you're looking for quickly and easily.


    That's why we redesigned our site for complete ease-of-use - so you can find that great last minute deal to Paris, or the best brunch in Salt Lake City (served in a 75 year-old trolley car diner tucked in the hills of Emigration Canyon).
  • Travelocity Customer Bill of Rights: 6

    You have the right to speak with someone and get help anytime.


    Call one of our knowledgeable representatives for help anytime at 888-872-8356 or 210-521-5871 (for international callers). We're here to help you 24/7.
  • Travelocity Customer Bill of Rights: 7

    You have the right to be inspired by your travel company.


    Like a well-traveled friend just back from a wine tour of Tuscany, we want to inspire you to see the world.
  • Travelocity Customer Bill of Rights: 1

    You have the right to book with a travel company that looks out for you, all trip long.


    Neither overbooked hotel, nor pool renovation, nor missing rental car, nor lost reservation should
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Expanded Details

Informed Choices For The Best Trip

Travel enriches your life when it's done right, and that takes a lot more than just securing low prices. Travelers need useful, insider information, the security of reliable customer support, and control over the details that make a trip smooth, efficient, and truly great.

We've Got Your Back

Born of leading travel innovator Sabre (the world's largest travel agent reservation system), we understand travel. We know how much better traveling can be when someone you trust has your back. That's why we provide honest, straight-talking information, support a 'no hidden costs' policy (disclosing total prices upfront), and offer expert trip-planning assistance 24 hours a day.

Smarter Tools Equal Smarter Travel

From picking the right hotel or cruise to finding a great tour in an unfamiliar city, our industry-leading technology helps people find more rewarding travel experiences and feel confident about their travel planning. Our tools allow travelers to customize the trip that best suits them, insuring a smarter trip with great value every time